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    Patient Participation Group Minutes

    PATIENT PARTICIPATION MEETING

    DATE AND TIME: Wednesday 12.06.2019 at 14:00

    LOCATION: Beehive Surgery, Waiting Room

    PATIENTS: K KANJI, T JOHANNAN, MARIAM THOMAS, MRS.KANJI

    ATTENDEES: Dr. Vibha Gupta, Moushira Atcha (Health Improvement Practitioner) Zahida Munawer ( HCA)

    MINUTES OF  PREVIOUS MEETING – 19.01.2018

    The minutes of the previous meeting were agreed as a true and accurate record

     UPDATE ON MINUTES OF PREVIOUS MEETING  AND ACTION PLAN PROGRESS 
     REFLECTIONS  ACTION /PLANS / LEARNING  RESULT OF ACTION / IMPACT ON PATIENTS
    Feedback from the patient group is very positive and they have all noticed that a lot of change has taken place and improved the practice in all areas.
    Appointments The practice is now providing one extra sessions for GP, more telephone appointments and on the day appointments. The patient now has seen improvement in the appointment system.
    CQC Visits CQC visit was in February 2019 and surgery rated good in all areas. The practice has addressed all areas suggested by CQC and continues to maintain it.
    Premises The patients still have concerns regarding the the waiting room and surgery. On-going discussions with CCG and NHS England
    On line services The practice will continue to improve the uptake and new services. Ongoing
    Telephone On-going discussions with CCG and Bolton FT Ongoing
    Screening Corner Leaflets for cervical screening, bowel and breast.Uptake in these areas is poor, in spite of text messaging to the patient Cervical screening has improved over the last two years

     MATTERS ARISING

     PRIORITY ITEMS  DISCUSSION WITH LEARNING  ACTION  TIME SCALES
    Introduction Dr Gupta Introduced herself as Practice Manager and Zahida as Health Care Assistant. She explained the purpose of the Patient Participation Group was to meet with patients to discuss their views on the surgery as it is and any changes they feel would be worthwhile. 
    CQC Visit February 2019 Surgery to maintain the status Ongoing
    Appointments Patients are more happy with the appointment system. Current appointment system discussed including cancellation list. Practice is providing recommended appointments by CCG. 75 per 1000 registered patients per week. We are seeing urgent patients as extra on top of normal appointments. We are seeing children under 12 years on the day.
    Antibiotics MRSA spreading in the community explained what it meant for the community and how it can be prevented by avoiding antibiotics for viral conditions. Poster put up in the waiting room and also PPG participants suggested will discuss in community in the religious group meetings as well
    Staff Changes Nicola Guffogg has resigned and Dr.Gupta training Lata for assistant practice managers role.
    Smoking Cessation Now this service provided in the Surgery by Health Improvement Practitioner and also by Local Pharmacies. Ongoing
    Building The building works for the refurbishment to start soon. Waiting for funding approval. December 2019
    MSK  Paul is the Advance Orthopedic Practitioner who provides services on Thursday morning.
    MH  Jackie is the Mental Heath Practioner doing Friday morning.
    Telephone System Trying to change the existing telephone system, with more advanced booking system and features Ongoing discussions with Bolton CCG and Bolton FT. March 2020
    Pharmacist Emily is the pharmacist who does full one day on Thursday.
    Extended Hours Patients can have appointments at extended hours every day from 18:30 to 20:30 and on weekends from 09:00 to 12:00 at allocated surgeries.
    Suggestions NHS Choices, CQC, patient survey coming centrally, friends and family
     DATE OF NEXT MEETING: In 3-4 Months Time Will Put The Date In The Waiting Area